Customer Services - The Office of the Public Guardian and the Court of Protection
Archway Tower
2 Junction Road
London N19 5SZ
Phone Number: 0845 330 2900 - Phone lines are open from 9am - 5pm
Fax Number: 020 7664 7705
Email: Customer services
Document Exchange: DX 141150 Archway 2
Textphone: 020 7664 7755 (If you have speech or hearing difficulties and have access to a textphone, you can call our textphone for assistance).
International Calls: +44 20 7664 7000
International Faxes: +44 20 7664 7705
Out of hours urgent applications
If you are seeking to make a very urgent application to the Court of Protection outside normal office hours, please telephone the Royal Courts of Justice switchboard on 020 7947 6000 and ask for Security. Security will be able to contact the relevant urgent business officer or Clerk
More information on urgent applications can be found in Practice Direction 
10B - Urgent and interim applications (PDF 0.02MB)
How to Complain
If you think that we have got something wrong or there is a problem with the service we have provided then we want to know. We try to deal with complaints as soon as possible and experience tells us that most complaints can be resolved quickly. To help ensure that your complaint is dealt with in the quickest and most appropriate way please read our helpful booklet:
OPG505 - Putting things right - a guide on how to complain (PDF 0.10MB)
OPG505A - Complaint form (PDF 0.08MB)
This booklet will help guide you through the steps you should take if you wish to complain about the service we have provided.
We aim to reply to you within 15 working days, where possible, explaining what went wrong and the steps we have taken to rectify the problem; and keep you updated on the progress of our investigation if a full resolution is not possible within the above timescale.
Press queries
News desk: 020 3334 3536 (Monday - Friday: 7:00 - 20:00)
Emergency media calls (out of hours): 07659 173 270
Please note these numbers are for journalists only.
Disclaimer: Office of the Public Guardian (OPG) and Court of Protection (Court) staff can provide advice about OPG and Court processes only, and cannot provide legal advice or services to any party. We recommend that you seek independent legal advice where appropriate.